Question 1

Is this platform based on the official Australian Citizenship Test?

Accepted Answer

Yes. Every question is based on the official 'Our Common Bond' booklet and follows the current 2026 exam format.

Question 2

What is the test format?

Accepted Answer

The real test has 20 multiple-choice questions. You must get at least 15 correct (75%) AND all 5 Australian values questions correct. You have 45 minutes.

Question 3

What are the Australian values questions?

Accepted Answer

5 of the 20 questions test your knowledge of Australian values. You MUST get all 5 correct to pass. This is the most important section. AussieReady has a dedicated values practice mode to help you prepare.

Question 4

Is the citizenship test hard?

Accepted Answer

Most applicants who prepare properly pass on their first attempt. The test covers content from the official "Our Common Bond" booklet — 20 multiple-choice questions in 45 minutes. The main reason people fail is the values section, which requires a perfect score (5 out of 5). Focused preparation, especially on values questions, significantly reduces the risk of failing.

Question 5

How many times can you fail the Australian citizenship test?

Accepted Answer

You are allowed up to 3 attempts at the citizenship test per application. All 3 attempts are covered by the fee you paid when you submitted your citizenship application — there is no extra charge to rebook after a failed attempt.

Question 6

What happens if you fail the citizenship test?

Accepted Answer

Your permanent residence visa is completely unaffected by a failed test result. You can still live, work, and travel as before. You can rebook for another attempt at no extra cost (up to 3 attempts total per application) via the Department of Home Affairs appointment booking portal. Most people who do not pass on their first try go on to pass on their second attempt after targeted preparation.

Question 7

What do I need to bring on test day?

Accepted Answer

You will need to bring valid photo identification — your passport is the most commonly accepted document. You should also bring your appointment confirmation letter or email. The Department of Home Affairs will specify the exact identity documents required in your appointment letter, so check that carefully before test day.

Question 8

How long should I study before taking the real test?

Accepted Answer

Most users feel confident after 2-3 weeks of daily practice. When you consistently score 90%+ on mock tests and 100% on values questions, you are ready.

Question 9

What do I get with the free plan?

Accepted Answer

10 practice questions per day, 3 mock tests total, basic progress tracking, mistake bank, and bookmarks. This is enough to start preparing.

Question 10

What does premium include?

Accepted Answer

Unlimited practice questions, unlimited mock tests, all 550+ questions, advanced analytics, and full access to all study modes. One-time payment of $19.99 for 1 year of access, with a full Pass Guarantee refund if you don't pass.

Question 11

What is the refund policy?

Accepted Answer

Pass Guarantee: if you sit your official Australian Citizenship Test and do not pass, we refund your one-time plan in full. Request within 1 year of purchase and email a scan of your DHA failure notice to support@aussieready.com.au. The weekly subscription is non-refundable but you can cancel anytime to stop future charges.

Question 12

What is the difference between the one-time plan and the weekly subscription?

Accepted Answer

The one-time plan ($19.99) gives you 1 year of premium access plus the Pass Guarantee refund. The weekly plan ($7.99/week) is a short-term option for users with their test in less than a week. After 2 weeks of weekly billing you'll have spent more than the one-time plan — and without the guarantee.

Question 13

What is the weekly subscription?

Accepted Answer

A short-term option for users with their official test in less than a week. $7.99 per week, billed automatically each week until you cancel. Not recommended for longer prep windows and includes the Pass Guarantee.

Question 14

How do I cancel my weekly subscription?

Accepted Answer

You can cancel anytime from your Account page. Click "Manage Subscription" to open the billing portal, then select Cancel Plan. Your premium access continues until the end of your current billing period — you will not be charged again after that.

Question 15

Can I use this on my phone?

Accepted Answer

Yes. AussieReady works on all phones, tablets, and desktop browsers. Study anywhere, anytime.

Question 16

Do I need to create an account?

Accepted Answer

Yes, a free account is required to track your progress. Sign up takes 30 seconds with email or Google.

Question 17

What is the mistake bank?

Accepted Answer

Every time you answer a question wrong, it goes into your mistake bank. You can practice just those questions until you master them. This is one of the most effective ways to improve.

Question 18

How do mock tests work?

Accepted Answer

Mock tests have exactly 20 questions with a 45-minute timer, just like the real test. You will see 5 values questions, and you need 15/20 correct with 5/5 values to pass.

Question 19

Where do I manage my subscription?

Accepted Answer

Go to Account (top-right menu) and click "Manage Subscription". This opens the Stripe billing portal where you can view your plan, update payment details, or cancel your subscription.

Question 20

Can I delete my account?

Accepted Answer

Yes. Go to Account Settings to manage or delete your account. If you need help, email us at support@aussieready.com.au.

Question 21

What if I have a question not listed here?

Accepted Answer

Email us at support@aussieready.com.au. We reply within 24 hours.

Frequently Asked Questions

About the Australian Citizenship Test

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